L2 Network & Security Engineer; Managed Services

Nomios' mission is to build a ‘secure and connected’ future. Organisations across the globe depend on us to help secure and connect their digital infrastructures.

We are excited to support our continued UK growth by welcoming a talented Network and Security Engineer to our Services Team on a 24/7 shift rota. This is a fantastic opportunity for an engineer ready to move to the next level of their career while collaborating with a team of technical experts and working with top-tier industry vendors, including Juniper, ADVA, and Fortinet.

Join us and be part of delivering service excellence to our customers!

• Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools
• Identify, troubleshoot, and resolve network issues affecting service availability, performance, and reliability
• Respond to alerts and notifications to ensure incidents are resolved promptly within defined SLAs
• Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed
• Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, Service Now, Net Admin, JIRA, or Remedy)
• Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA
• Contribute to scheduled maintenance windows, supporting planned network changes and upgrades
• Act as the first point of contact for customers, responding to technical queries and requests
• Provide daily, weekly, and monthly reports on network performance, incidents, and operational metrics

• Excellent verbal and written communication skills, with the ability to provide clear updates to both technical and non-technical stakeholders
• Good understanding and hands-on experience of working on IP, OSPF, BGP, and MPLS based networks (ideally Juniper-focused)
• Good understanding of Carrier Ethernet MEF
  2.0 & MEF
  3.0 concepts such as Eline, ELAN, etc.
• Good understanding of optical CWDM and DWDM technologies
• Experience with GPON & XGSPON access networks
• Good experience with ticketing systems such as Salesforce, Service Now, Net Admin, etc., and proven efficiency in handling ticketing queues
• Knowledge of network monitoring tools such as Solar Winds, Nagios, Zabbix, or similar
• Hands‑on experience working with ADVA, Smart Optics, Nokia, or Ciena kit would be advantageous
• Experience working with ITIL methodology and meeting SLAs
• Juniper or Cisco Specialist/Professional level certifications would be advantageous

• This role is home‑based with occasional visits to the office in Basingstoke
• Hours are based on 12‑hour shifts: 2 days, 2 nights; 4 days/nights off
• Flexibility with hours will be required in the event of a major incident

You will get to work in a dynamic, fast‑paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight‑knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive remuneration scheme along with industry‑leading benefits.

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.