2nd​/3rd Line Support Engineer

2nd / 3rd Line Support Engineer (MSP)

Location:

Basingstoke
Salary: £38,000 – £45,000 per annum

We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.

This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.

The Role

* Providing high-quality technical support remotely and onsite

* Acting as an escalation point for complex support issues

* Delivering infrastructure and cloud projects from design through to implementation

* Configure, support, and maintain networks and firewalls

* Working closely with customers to understand technical challenges and provide effective solutions

* Carrying out site visits, system upgrades, and planned maintenance

* Producing clear technical documentation and handovers

Required Experience & Skills

* Proven experience in a 2nd / 3rd Line role within an MSP

* Strong background supporting Windows Server and Microsoft 365 environments

* Experience with virtualisation technologies (VMware and/or Hyper-V)

* Solid understanding of networking and security, including firewalls and VPNs

* Familiarity with backup and business continuity solutions

* Confident communicator with excellent customer-facing skills

* Ability to manage multiple priorities and work effectively under pressure

* Full UK driving licence