System Analyst - Revenues

Put your technical expertise to work improving vital public services

At Basingstoke and Deane Borough Council, our residents are at the heart of everything we do. We are committed to delivering modern, secure, reliable digital services that support communities and help our organisation run efficiently.

We are looking for a skilled and motivated System Analyst to support and develop our Civica Revenues and Benefits systems (Local Taxation, Housing Benefits, Portal and EDRMS) and their integration with other council systems. If you’re someone who enjoys problem‑solving, system improvements and working closely with service teams, this is an exciting opportunity to make a real difference.

• Provide customer‑focused support to system users, ensuring all IT incidents, service requests and changes are managed following ITIL best practice.
• Act as a technical expert for Revenues and Benefits systems, advising services and supporting system‑driven change.
• Maintain, update and enhance Civica systems—ensuring security, functionality, compliance and seamless integration with other key applications.
• Lead on system upgrades, testing and patching, coordinating with service teams and suppliers.
• Produce and manage statutory and operational reporting to support annual billing, year‑end processing and grant returns.
• Develop clear system documentation and support self‑service guidance for users.
• Represent the council at user groups and provide specialist input to the wider Digital Programme.

This is a varied and impactful position where every day brings new challenges and opportunities to support colleagues and improve how we work.

• Generous annual leave allowance plus bank holidays
• Local government pension scheme and Life Assurance
• Salary sacrifice schemes for bicycles and electric cars
• Access to discounts at nationwide retailers through our ‘B Rewarded’ perks discount site
• Funded healthcare cash plan including optical and dental cover
• Free flu vaccination vouchers
  
  Access to a free and confidential employee assistance program
• Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.