DV Cleared 4Th Line Cloud Support Engineer

Overview

Our client, a reputable organisation committed to building trust through innovation, is hiring a dedicated 4th Line Cloud Support Engineer in Basingstoke. This role involves providing expert support for cloud technologies, responding to escalations, managing incidents, readiness assessments and more.

• Provide expert support for cloud (compute & storage) technologies, including VMware and Horizon VDI.
• Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset.
• Conduct readiness assessments for new releases, ensuring smooth deployment.
• Maintain comprehensive documentation such as Work Instructions and Patching Schedules.
• Manage lifecycle of supported products, ensuring they remain supported and up-to-date.
• Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations.
• Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM).

• Extensive VMware experience (vCenter, ESXi, NSX, VCF).
• Knowledge of Horizon VDI and Windows Server environments.
• Experience with physical networking and cloud administration (e.g., vCloud Director).
• Familiarity with Event Management tools and scripting (Power Shell).
• Strong problem‑solving skills and ability to take on technical leadership activities.
• Ability to work on‑site in Basingstoke on a rotating shift pattern.