4th Line Cloud Support Engineer - VCF - DV Cleared

4th Line Cloud Support Engineer - VCF

Must have an Active DV Clearance

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

• Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential.
• Experience supporting Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
• Understanding of physical networking concepts.
• Strong problem solving and analytical skills.
• Ability to take ownership of technical issues and lead resolution.

• Experience with cloud administration such as vCloud Director.
• Exposure to event monitoring tools such as SCOM or Aria Operations.
• Automation and scripting using Power Shell.
• Server administration across Windows Server environments.
• Experience with software distribution tools such as MECM.

• Work within a secure environment supporting critical systems.
• Opportunity to develop across cloud and infrastructure technologies.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of 18 weeks.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.