Global Technical Support Engineer

Global Technical Support Engineer - Basingstoke

£40-55K + 5% performance bonus + 11% on-call allowance
Approx. 40% based in Basingstoke, 60% travelling internationally
Must be eligible to work in the EU and internationally
Cannot provide sponsorship

A fantastic opportunity for a Global Technical Support Engineer to support and improve high-profile, mission-critical IT systems across multiple international locations. This is a hands-on technical role involving deep system knowledge, advanced troubleshooting, security, continuous improvement, and mentoring junior engineers-all within a fast-paced global environment.

Key Responsibilities

Technical Support & Operations

• Provide 2nd- and 3rd-line support for global IT systems and applications.
• Maintain a comprehensive understanding of the full IT environment and guide stakeholders across the entire service landscape.
• Drive root-cause analysis and implement long-term corrective and preventative solutions.
• Manage and optimise Windows Server environments (physical/virtual), AD, backups, patching, and PKI services.
• Ensure adherence to compliance requirements (ICAO, eIDAS, ISO
  27001) and promote industry best practices.
• Plan, test, document, approve, and review all changes with appropriate rollback and...