Service Desk Support Analyst

Help us keep our digital services running smoothly

Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst.

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

• Install and configure hardware and software, including mobile device management
• Support our networking and telecommunications systems
• Maintain user access and security settings across systems like Office 365 and Active Directory
• Contribute to IT projects and knowledge sharing across the team
• Deliver excellent customer service and help users get the most from our technology

We’re after someone who:

• Has experience supporting Microsoft desktop technologies and enterprise systems
• Understands ITIL principles and service desk operations
• Can work independently and as part of a team
• Communicates clearly and confidently with technical and non-technical users
• Is organised, adaptable, and thrives under pressure

You’ll need:

• GCSEs (or equivalent) in English and Maths
• A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
• A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)