Technical Support Analyst

Technical Support Analyst

Basingstoke, Hampshire (Office Based)

£30,000 - £35,000 + Training + Excellent Benefits

12 Month Fixed Term Contract | Maternity Cover | Immediate Starts

Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions.

This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.

• Manage customer incidents and service requests through to resolution using a ticket management system
• Troubleshoot technical issues, escalating where required, while providing excellent customer communication
• Maintain accurate documentation, update knowledge articles, and support continuous service improvements
• Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm)
• 12-month fixed-term contract

• Experience with in Customer Support, Technical Support, Helpdesk, or Service Desk
• Strong communication, organisation, and problem-solving skills
• Good Microsoft 365 / IT skills and experience using ticketing or CRM systems
• Keen to learn new technologies and work within a collaborative team

Reference: BBBH
277327

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

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