Service Desk Support Analyst

Service Desk Support Analyst Help us keep our digital services running smoothly

Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst.

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

• Install and configure hardware and software, including mobile device management
• Support our networking and telecommunications systems
• Maintain user access and security settings across systems like Office 365 and Active Directory
• Contribute to IT projects and knowledge sharing across the team
• Deliver excellent customer service and help users get the most from our technology

We’re after someone who:

• Has experience supporting Microsoft desktop technologies and enterprise systems
• Understands ITIL principles and service desk operations
• Can work independently and as part of a team
• Communicates clearly and confidently with technical and non-technical users
• Is organised, adaptable, and thrives under pressure

You’ll need:

• GCSEs (or equivalent) in English and Maths
• A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
• A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Appointment Type Permanent Position Full Time/Part Time Full-time Job Category IT Hours 37 Is this a hybrid working role? Yes Salary Min £34,367 Salary Max £36,980 Interview date 17/08/2026 Closing Date 10/08/2026  987

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At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

• Generous annual leave allowance plus bank holidays
• Local government pension scheme and Life Assurance
• Salary sacrifice schemes for bicycles and electric cars
• Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
• Funded healthcare cash plan including optical and dental cover
• Free flu vaccination vouchers
• Access to a free and confidential employee assistance program
• Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities.

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