Head of IT Service and Secure Operations

Salary:£90,000.00 - £ Per year

Lead Secure, Reliable and High-Performing IT Services at SNGWe’re looking for an experienced and strategic IT leader to join our CIO Leadership Team at Sovereign Network Group (SNG) as Head of IT Service & Secure Operations . In this new role, you’ll be responsible for the delivery, security, resilience and continual improvement of SNG's core technology services.

Based from our offices in Basingstoke or Wembley , you’ll combine home and office working aligned with our hybrid approach. There will be regular travel to both of these offices to ensure close collaboration across teams.

The Role Providing strategic leadership across SNG's technology operations and operational service capabilities, this role ensures technology services remain customer-focused, secure, resilient and aligned to SNG's technology strategy, continually evolving to meet changing organisational needs.

You will be a leader who combines strong operational management with a focus on efficiency and value. You will drive improvements in service performance, colleague experience and operational effectiveness through the intelligent use of automation, AI and modern service management practices.

You’ll be accountable for leading Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations teams, ensuring colleagues receive reliable, secure and high-quality technology services.

Responsibilities include:

Developing the operational strategy for IT Services and Secure Operations, ensuring services remain aligned to organisational priorities

Managing the IT Service and Secure Operations team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement

Acting as service owner for all operational IT services within your remit, with accountability for service quality and maturity development

Leading the response to major incidents, ensuring robust monitoring, operational controls, resilience and business continuity arrangements are in place to minimise service disruption and maintain critical services

Leading the Service Desk, ensuring timely, high-quality support for colleagues and developing self-service and automation

Leading operational cyber security capability across monitoring, incident response, vulnerability management and operational security

Developing and owning the strategy, operational management and continual improvement of SNG's cloud infrastructure and workplace technology services

Leading the operational support of strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products

Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment

What we need from youYou should have demonstrable experience in a similar senior role within IT Operations or IT Service functions, ideally from within a similar sized, complex organisation. You’ll also need:

Experience leading Service Desk, Infrastructure and Cyber Security operations

Strong understanding of IT Service Management and ITIL principles

Experience managing cloud-based infrastructure and Microsoft technology environments

Demonstrable experience of operational service ownership, service transition and continual improvement

Experience leading operational response to major incidents and service disruptions.

Strong commercial, financial and supplier management experience

Demonstrable experience leading multidisciplinary technical teams

Excellent stakeholder engagement and influencing skills

Experience presenting operational…