Associate Application Analyst

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform (VIP/Visa Net) and the open system based OVN (Open Visa Net) platform. As a member of the Authorization Operations team, the Associate Systems Analyst you will be part of a team working in a multi-datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the VISA brand.

The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists who are part of your shift.

Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems. As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

You will track, update, and resolve all assigned incidents, changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.

The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills and display principal traits of collaboration, communication and demonstrating a passion for our business.

Essential Functions:

Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems.

Monitor and operation of the Visa Authorization systems in a multi-datacenter and multi-processing environment.

Provide precise console inputs to resolve issues, under the direction of relevant support teams.

Position is considered essential staff, which supports Visa’s 24x7x365 operations. The position has specific roles and obligations during any inclement weather/disaster event.

Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Service management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

Proactively monitor, recognize, and alert to a variety of system alerts.

Properly escalate incidents in a timely manner per support guidelines and procedures.

Liaise with L2 and L3 support groups and/or development groups to collaborate on the resolution of changes, incidents and problems.

Follow documented support procedures, collaboratively managing each issue through resolution or turnover in order…