HelpDesk Support Contactor, Tel Manner pd

Position: HelpDesk Support Contactor, Excellent Tel Manner £140pd
Help Desk Support Contractor required for a Level 1 Service Desk it is for 6 to 8 Weeks in Basingstoke (fully onsite) | £135 per day | Immediate start An established IT services organisation in Basingstoke needs Level 1 Service Desk Analysts for a short, focused project. You'll help bring ticket volumes down. The work is mostly predictable, repeatable tickets, and you'll get full training and clear direction from day one.

This suits someone who is available now, wants steady short-term work, and enjoys helping people over the phone. What you'll be doing Answering calls and logging tickets for users Working through a high volume of routine, repeatable support requests Following set processes and scripts to resolve issues quickly Escalating anything outside scope to the right team Keeping clear, accurate notes on every ticket What you'll need Confident PC skills, comfortable with Windows and Microsoft Office An excellent telephone manner: clear, patient and professional Good attention to detail and the ability to follow processes Able to work onsite in Basingstoke for the full engagement Available to start immediately Previous service desk or helpdesk experience is welcome but not essential, as full training is provided.

The details

Location:

Basingstoke, fully onsite Length: 6 to 8 weeks Rate: £135 per day Start: immediate Interested? Apply now with your CV and we'll be in touch quickly. Interviews are being arranged straight away.