Hardware Technician - Tennis

Hardware Technician – Tennis Hawk‑Eye Tennis

Location: Basingstoke – Approximately 80% Office, 20% on‑site (local & global)

Contract: Permanent, Full Time

Salary Band: £26,990 – £33,040 Depending on Experience

Join us at Hawk‑Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high‑quality experiences at major sporting events worldwide. These are the different areas that you can explore:

• Technical: Testing, improving and stress‑testing our systems to enhance the performance of our delivery across the tours.
• Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.
• Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.
• Projects: On‑site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events.
• Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.

This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the On‑site Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When on‑site at tournaments, you won’t just contribute to the success of the event, you’ll also be leading the way in how we manage and deploy kit, helping to refine our build‑out processes and create a more streamlined, integrated operation.

Your time will be split between our Basingstoke HQ and international tennis events, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key.

You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time.

The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company.

In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day‑to‑day operations and long‑term strategic improvements.

The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands‑on approach to deal with asset management and kit quirks as well as building and maintaining robust processes.

You will split your time between the Basingstoke office and attending events throughout the year. Time on‑site will be essential for gaining hands‑on operational insight, with the goal of identifying and improving processes.

• People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics.
• Exposure to strategic planning:
  Play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate.
• Develop problem‑solving skills: this role will be fast‑paced and you will need to find solutions to problems promptly.

• Identifying operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices.
• Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures,…