Aftersales Manager - KIA

Location Kia Basingstoke Region Hampshire Category KIA - Basingstoke (SKB) (Service) Vacancy Type Permanent/Full Time Salary £55,000-£60,000 OTE Competitive Salary (uncapped) Job Summary

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across
54franchises. We differentiate ourselves from ourcompetitorsby delivering an exceptional level of service toboth our customers and manufacturing partners.

We are fortunate to count Kia
as one of our brands, and due to continued success, we are on the lookout for an Aftersales Manager
to ensure the best post-sale care is delivered by the team at our Snows dealership based in Basingstoke
.

The Aftersales Manager will lead and manage the dealership’s Aftersales team to deliver profitability and customer satisfaction:

• Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience
• Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service
• Manages the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.

• Passion for delivering an excellent customer experience
• High level of communication skills
• Good organisational and planning skills
• A desire to achieve challenging goals and targets
• Ability to make decisions
• Valid driving licence

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependant – tool box insurance

• Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)
• Saturday 08:30 - 12:30pm (1 in 3 rota)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note
** By clicking the "Submit Application" button, you are expressly giving your consent for us to retain and share your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you.

Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button.

Thank you for applying to Snows.