Outsourcing Senior Manager

Our client, a fast growing accountancy and professional services firm is looking to hire an Outsourcing Senior Manager to lead the development of a centralised service in response to Making Tax Digital for Income Tax (MTD IT). You will then transition the project into business as usual at scale.

This is a permanent full-time role with hybrid and flexible working options (flexing your hours on different days to suit your lifestyle).

• Develop and implement a centralised service to manage MTD IT quarterly reporting.
• Design workflows, team structures, and digital processes to support delivery.
• Work with partners to define service scope, client segmentation, and rollout plans.
• Develop tiered pricing structures and quoting templates.
• Monitor profitability and client lifetime value.
• Lead client communication and onboarding to the new service model.
• Manage onboarding from data collection and software setup through to first submissions.
• Promote adoption of digital record-keeping tools, primarily Xero and Landmark.
• Lead migration from manual and legacy systems to compliant digital solutions.
• Create standard operating procedures (SOPs) and deliver team training.
• Work with software vendors to integrate tools and manage costs.
• Recruit, train, and manage the service delivery team.
• Implement dashboards, KPIs, and performance reporting.
• Ensure strong processes for MTD final declarations, aligning quarterly submissions with year-end adjustments.
• Establish reconciliation procedures between digital records and final tax positions.
• Work closely with the Tax Team to review data throughout the year.
• Coordinate final submissions to HMR.

• Good knowledge of MTD IT, or experience building new services in a regulated environment.
• Strong commercial awareness, including pricing and margin management.
• Experience in process design, systems implementation, and team leadership.
• Strong communication skills, both internally and with clients.
• Experience in service design and pricing.
• Experience with client onboarding and digital transformation.
• The ability to take a project from initial setup through to business‑as‑usual delivery.

In exchange you can expect a competitive salary and benefits package and you will be joining an exciting time in the business as they continue to realise their growth ambitions.