Operational Excellence Manager

Operational Excellence Manager - (OEM
26.1)

Job Description

About the role

Location: Nationwide across the UK – As there will be a travel requirement across our network, we are flexible with the location however your base location will be your closest site working in line with our hybrid working policy.

Shift Pattern: Monday – Friday 37.5 hours per week

Why Join Us

Due to organisational changes within our operation, we have an exciting opportunity for an Operational Excellence Manager to join our newly established Central Warehouse team. This is a new role where you will be working on warehouse standardisation through leading the development of the“One Gist Way” operational process, through the creation of consistent, high-quality Standard Operating Procedures across the entire warehouse network.

In addition, you will enhance and evolve our Internal Management Systems, defining compliance requirements and developing the tools, software, and processes needed to capture, record, and track operational activities and training compliance.

The role is responsible for driving operational excellence, standards and compliance across warehouse operations. It requires strong expertise in industrial engineering, time studies, and process optimisation to deliver streamlined, scalable, and measurable improvements.

As part of your role, your benefits include:

• 20% M&S discount on most things from furniture, fashion and food
• 25 days’ annual leave plus bank holidays (rising with length of service)
• Private Medical Insurance
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• Develop, write, and maintain all Warehouse Standard Operating Procedures (SOPs) to ensure clarity and consistency across operations.
• Manage the SOP governance process, including version control, approvals, audits, and document lifecycle.
• Design and implementation of centralised SOP and training record software.
• Maintain and enhance the Integrated Management System (IMS) in alignment with applicable standards.
• Define processes for the adoption of management through Manual Handling Equipment (MHE) telematics.
• Plan, coordinate, and support internal and external audits related to SOPs, MHE, and IMS.
• Facilitate continuous improvement workshops and root cause analysis sessions.
• Define and improve the efficiency of processes through time and motion studies.

What We’re Looking For

• Proven experience in operational excellence, process improvement, or quality/operations management.
• Strong knowledge of Standard Operating Procedure development, document control, and workflow mapping.
• Strong background in industrial engineering and time study (certification required).
• Working familiarity with Material Handling Equipment programs, safety standards, and compliance expectations.
• Experience managing or maintaining an Integrated Management System aligned with ISO or similar standards.
• Proficiency in Lean, Six Sigma, Kaizen, or similar methodologies (certification preferred).
• Excellent communication skills for translating complex processes into clear procedures.
• Strong project management skills with the ability to lead cross-functional initiatives.
• High attention to detail, organisational discipline, and documentation accuracy.

Ready to Take the Next Step?

Now’s your chance to build a career that really moves. Apply today and start your journey with us!

We celebrate individuality and believe that diverse perspectives make us stronger. That is why we’re committed to creating a workplace where everyone feels valued, supported, and confident to be themselves. Bring your authentic self, unlock your full potential, and grow your career in an environment that champions you.

Don’t wait — we may close applications early once we reach capacity. Apply now and take the next step forward.

Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.