Service Delivery Director
Job in
Basingstoke, Hampshire County, RG213, England, UK
Listed on 2026-06-01
Listing for:
Reed
Seasonal/Temporary
position Listed on 2026-06-01
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Business Management
Job Description & How to Apply Below
Overview
We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.
You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.
Key Responsibilities
- Lead the delivery of multiple services in line with contractual SLAs and KPIs
- Own full P&L accountability, ensuring commercial performance and cost optimisation
- Drive continual service improvement through structured Service Improvement Plans
- Provide governance for service transition and acceptance into live environments
- Manage and develop high-performing service delivery teams
- Build strong partnerships with MOD stakeholders and external suppliers
- Identify and deliver account growth and incremental revenue opportunities
- Ensure effective risk management, supplier governance, and operational control
Skills & Experience
- Proven experience operating at Service Delivery Director / Head of Service level
- Strong background within MOD / defence or highly secure environments
- Deep understanding of ITIL-based service management frameworks
- Demonstrable commercial ownership (P&L, cost control, revenue growth)
- Experience managing complex, multi-supplier service environments
- Strategic mindset with the ability to operate at both executive and operational levels
- Familiarity with Agile delivery environments
Why Apply?
- Lead delivery on a high-impact national security programme
- Operate within a senior leadership team shaping strategic outcomes
- Opportunity to influence service transformation, innovation, and growth
- Work in a stable, long-term defence environment with clear visibility of pipeline
Next Steps
If you are a senior service leader with experience in secure or defence programmes, we would welcome a confidential discussion.
Please apply or send your most up-to-date CV to learn more.
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