Recoveries Department Manager

The Job:

On behalf of our client, we are seeking a Recoveries Department Manager. In this role you will lead and manage the Recoveries function, driving cost effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.

Responsibilities will include

• Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
• Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
• Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
• Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
• Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
• Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
• Project manage and progress higher value and more complex arrears and recovery cases.
• Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
• Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
• Create clear and insightful reporting packs for formal committees.

The ideal candidate is a proactive, hands‑on leader with strong people‑management skills and a deep understanding of collections and recoveries within a regulated environment.

• Proven experience leading a team in a collections or recoveries environment.
• Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
• Strong understanding of legal processes and regulatory requirements relating to non‑performing loans.
• Ability to build strong customer relationships and manage third‑party service providers.
• Confident analysing data and reviews to inform strategy and improve recovery outcomes.

Basingstoke, near the train station

Full time, 8:45 am – 5:15 pm Monday to Friday (shift system 8:00 am – 6:00 pm)

Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme. Superb office environment.