Automotive Bodyshop Manager. LilyLifestyle

Bodyshop Manager
Basic Salary & OTE:
Up to £78,000
Location:
Basingstoke

We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day‑to‑day delivery of excellent customer service and site profitability by motivating, supporting and managing the team to deliver a quality repair – on time, every time.

As the Bodyshop Manager, you will deliver exceptional market‑leading customer service by actively managing the delivery of a first‑class customer service journey, from initial booking to the final return of the vehicle.

• Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan.
• Engage with key members of the team to agree output targets and provide feedback on the previous day's performance.
• Engage all team members for managerial, supervisory and customer‑facing positions; review the performance and objectives of staff and develop a training plan.
• Monitor customer complaints and ensure they are resolved quickly and fairly.
• Ensure that all housekeeping and health and safety regulations/policies are adhered to by all members of the team.
• Prepare accurate data and statistics in line with weekly and monthly reporting requirements and contribute to regional meetings to identify and promote new business opportunities.

• Strong organisational skills
• Flexible work attitude
• Ability to effectively deliver site performance and profitable growth
• Excellent leadership skills and technical expertise
• Strong communication skills for customer service and team communication
• Experience in a managerial position in a bodyshop or similar environment