Dispatch and Returns - Team Leader

As a Team Leader, you will be responsible for supervising and leading a team of Senior Warehouse Technicians and Warehouse Technicians within the department. You will play a crucial role in ensuring efficient operations, maintaining high quality standards, and supporting the Department Manager in strategic initiatives.

• Supervise and motivate the team to achieve operational goals and deadlines.
• Demonstrate strong leadership qualities, such as accountability, integrity, and a positive attitude. This will inspire your team and set a positive example for the department.
• Delegate tasks effectively and provide clear guidance and support.
• Ensure staff are aware of and have access to all relevant information relating to their assigned tasks.
• Provide performance feedback to the Department Manager prior to team 1:1 catch-ups.
• Identify training needs and report these to the Department Manager.
• Supervise staff to ensure that all work areas are kept clean, tidy and efficiently organised.

• Assume responsibility for the day-to-day operations of the department.
• Make critical decisions and solve problems independently.
• Coordinate with other departments to ensure a smooth workflow.
• Attend Head of Department meetings in the absence of the Department Manager.

• Support the daily operations of the department, including receiving, storing and shipping equipment.
• Ensure adherence to quality control standards and procedures, including checking prepped equipment before it leaves the department for dispatch.
• Check in equipment returned from hire against the computer system, logging and reporting any shortages or damages.
• Troubleshoot equipment issues and coordinate delivery to the Technical Services team as required.

• Interact with freelancers and customers in a professional and courteous manner.
• Resolve customer enquiries and complaints promptly and efficiently.

• Assist the Department Manager in developing and implementing departmental changes and improvements.
• Communicate any operational issues to the Department Manager and resolve them where possible.

• Take an active role in department meetings.
• Ensure compliance with all relevant health and safety regulations.
• Conduct regular safety inspections and implement corrective actions where required.
• Promote a safe working environment and encourage safe working practices.

• Experience in a warehouse or logistics environment.
• Proven strong leadership and supervisory skills.
• Excellent organisational and time management skills.
• Strong problem-solving and decision-making abilities.
• Good IT knowledge, preferably with a working knowledge of Google Drive.
• Excellent communication and interpersonal skills.

• This role involves dealing with employees and customers of the company. It is vital that you deal courteously with customers and the public at all times and represent the company and its reputation in an impeccable manner.
• Maintain a good level of personal appearance, dress and cleanliness.

By taking on these additional responsibilities, you will demonstrate your leadership potential and contribute to the overall success of the department.

The above list of duties and responsibilities is not intended to be exhaustive. Employees are expected to adopt additional tasks when required. These tasks will be in keeping with the general profile of the role.