Voluntary Services Coordinator

We are looking for a highly organised and motivated Coordinator to join our Voluntary Services team at St Michaels Hospice. This role supports all aspects of the volunteer journey, from initial application through to starting in post. This is a varied and rewarding position, ideal for someone reliable and adaptable who can respond to the changing needs of the department, sometimes at short notice.

You will work closely with colleagues and volunteers across the organisation to help deliver a positive, supportive and effective volunteering experience.

To work as part of the Voluntary Services Team, supporting the recruitment, training, onboarding, and administration of all volunteers.

Liaise with retail managers to provide updates, follow up on outstanding paperwork, and ensure compliance with volunteer processes.

Manage and maintain the volunteer database, ensuring all records are accurate, current, and compliant; produce reports as required for the Volunteer Services Manager (VSM).

Attend volunteer team meetings and events, including Long Service Awards ceremonies, and take accurate minutes when required.

St. Michaels Hospice is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. All staff are expected to share this commitment. Successful candidates will be required to undergo relevant background checks, including a DBS check and provide satisfactory references before starting the role.

Candidates must have the right to work in the UK. We are unable to offer visa sponsorship for this role.

St. Michaels Hospice is a registered charity providing specialist palliative and end of life care services since 1992, for the people of North Hampshire. We are dedicated to providing care to people throughout North Hampshire who are affected by life limiting illness to attain the highest possible quality of life by providing a choice of specialist care and support.

As a charity, we depend on the kindness and support of our local community to continue offering our services free of charge. This care is made possible by supporters donating, taking part in fundraising events and activities, playing our lottery, shopping in our retail outlets, leaving gifts in their Wills or giving freely of their time to volunteer.

To support the Voluntary Services department in all aspects of volunteer activity across St. Michael's Hospice (SMH).

Assist with the continuing development and expansion of volunteers in new and existing areas of the organisation

Provide regular and ongoing administration for all aspects of the Voluntary Services department

Organise and participate in volunteer team meetings and support volunteer focused events.

Main Duties and Responsibilities

Administration

Responsible for updating the Voluntary Services database, keeping accurate records, and producing reports as required

Responsible for coordinating all volunteer applications, obtaining references, and liaising with the Retail Stores and other Hospice departments,

Ensure a high standard of customer service and positive experience for volunteer enquirers and applicants

Support the Voluntary Services Manager with the Volunteer Induction Programme for all new volunteers ensuring all relevant paperwork is completed

Attend and take minutes at relevant volunteer meetings

Provide appropriate reports relating to volunteer activity

Provide administrative support for all volunteer communications, online calendar & room bookings and catering requests

Provide the Voluntary Services Manager with administrative support

Ensure volunteer related communications are accurate, timely and distributed accordingly

Learning and Development

Positively commit to annual staff appraisals and regular performance / competencies reviews to ensure personal professional development.

Undertake all statutory and mandatory training, as required.

• Identify personal training and development needs to support/enhance the role further

Maintain a current interest in voluntary sector issues and when possible attend relevant meetings/conferences designed to benefit service provision

• Inform other agencies and…