Technical Quality and Continuous Improvement Specialist Job Basingstoke area,England UK,Quality Assurance

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary

This is a continual improvement role, not a QA role. The Technical Quality & Continuous Improvement Specialist is our technical authority on the most complex scheme requirements SSIP, Building Safety, Environmental and Quality and uses that expertise to make our assessments better, our customers more confident, and our delivery teams more capable.

Quality assurance is one of the tools this role uses; it is not the job. The purpose is to find where quality, consistency or customer experience is breaking down inside our own teams, our processes, our systems, our outsourced partners and our AI models and to close those gaps for good, so problems are designed out at source rather than repeatedly re-detected.

More than QA: quality assurance is the evidence base; continual improvement, customer confidence and closing the loop are the mission.

What this role is really about

A true subject‑matter expert
, the go‑to technical authority on SSIP, Building Safety, Environmental and Quality, trusted to set the standard others follow.
A continual improver turns findings into permanent improvements in training, guidance, process and system design, then proves they worked.
A loop‑closer proactively spots gaps across people, process, systems, outsourced partners and AI, and drives them to lasting resolution.
A customer champion measures every improvement by whether customers understand what is being asked by them and understand compliance.

Job Responsibilities

The Specialist is responsible for being the technical authority on our most complex scheme requirements, driving continual improvement and closing quality gaps end‑to‑end. Day to day, the role will:

Continual improvement & closing the loop

Proactively identify where quality, consistency or customer experience is breaking down across people, process, systems, outsourced delivery and AI.
Own a closed loop improvement model: convert findings into permanent fixes in training, guidance, process and system design, then re‑measure to confirm the gap is closed.

Customer experience & delight

Connect every quality and improvement activity to customer outcomes, accuracy, fairness, speed and confidence in our verified data.
Use assessment insight to reduce the avoidable rework, rejections and escalations that frustrate customers and suppliers.
Champion the customer voice in technical and process decisions, so improvements are felt by customers, not just logged internally.

Quality assurance & technical validation

Deliver risk‑based quality assurance, aligned to AQL / ISO 2859 sampling, across internal teams, outsourced partners and AI‑assisted delivery.
Validate the integrity, accuracy and technical robustness of assessor outputs against scheme standards and regulatory expectations.
Maintain accurate, audit‑ready records and ensure follow‑up actions are completed on time.
Contribute to internal and external quality reviews and inspections (e.g. SSIP), providing evidence of coverage and control.
Provide independent QA oversight of outsourced delivery to control third‑party risk and inconsistency.

Non‑conformance investigation & root cause

Lead thorough, fair investigations into non‑conformances (NCs), applying deep technical expertise.
Conduct structured root cause analysis to separate systemic, process and individual causes.
Agree, track and validate corrective and preventive actions to prevent recurrence.

Capability, consistency & calibration

Support the reporting of findings into targeted training, calibration and guidance so complex requirements are applied consistently.
Coach assessors and reinforce correct interpretation, raising technical decision‑making across internal and outsourced teams.

Assurance across AI & outsourced delivery

Validate AI vs…