Technical Quality Specialist – Continuous Improvement

Responsibilities

• The Specialist is responsible for being the technical authority on our most complex scheme requirements, driving continual improvement and closing quality gaps end-to-end.
• Proactively identify where quality, consistency or customer experience is breaking down across people, process, systems, outsourced delivery and AI.
• Own a closed loop improvement model: convert findings into permanent fixes in training, guidance, process and system design, then re-measure to confirm the gap is closed.
• Connect every quality and improvement activity to customer outcomes, accuracy, fairness, speed and confidence in our verified data.
• Use assessment insight to reduce the avoidable rework, rejections and escalations that frustrate customers and suppliers.
• Validate the integrity, accuracy and technical robustness of assessor outputs against scheme standards and regulatory expectations.
• Lead thorough, fair investigations into non-conformances (NCs), applying deep technical expertise.
• Conduct structured root cause analysis to separate systemic, process and individual causes.
• Support the reporting of findings into targeted training, calibration and guidance so complex requirements are applied consistently.
• Coach assessors and reinforce correct interpretation, raising technical decision-making across internal and outsourced teams.
• Validate AI vs human decision-making to maintain consistency and quality across automated assessment layers.
• Contribute to internal and external quality reviews and inspections (e.g. SSIP), providing evidence of coverage and control.

• Have recognised technical expertise in one or more of SSIP, Building Safety, Environmental or Quality requirements.
• Hold a NEBOSH General Certificate (or equivalent), with a sound understanding of risk-based health & safety frameworks.
• Have working knowledge of SSIP schemes and Build UK requirements, and their application in supplier assessment or assurance.
• Be able to conduct root-cause analysis using structured investigative techniques.
• Have fluent written and spoken English, with the ability to produce clear, evidence-based reporting.
• Strong auditing, analytical and problem-solving skills with a high level of attention to detail.
• Proven root-cause analysis using structured investigative techniques to identify systemic and process-driven issues.
• A customer-focused mindset, able to connect technical quality to real customer outcomes.
• Clear, evidence-based reporting with actionable, proportionate recommendations.
• Strong communication and stakeholder skills, able to challenge constructively and influence improvement.
• Excellent organisation and prioritisation across multiple work streams in a fast-paced environment.
• Resilient, objective and solutions-oriented, with a genuine focus on continuous improvement and outcomes.
• Experience with in quality assurance, compliance or technical audit functions (desirable).
• Knowledge and practical application of ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) (desirable).

Demonstrates technical expertise in quality assurance and compliance, with a strong focus on root-cause analysis and continuous improvement. Capable of connecting technical quality to customer outcomes while ensuring adherence to regulatory standards.