Health, Safety & Quality Manager

The Health, Safety & Quality Manager is responsible for developing, implementing, and maintaining the organisation's Quality, Environmental, and Health & Safety management systems. This role ensures compliance with relevant standards and legislation, drives continuous improvement, and looks at culture focus on quality excellence and safe, sustainable operations. Laise with Crown external consultants.

• Lead and maintain the Quality Management System ISO 9001
• Monitor quality objectives, KPIs, and performance.
• Conduct internal audits and manage external certification audits in conjunction with Crown external consultants
• Oversee root-cause analysis, corrective and preventive actions.
• Manage customer complaints, non-conformances, and supplier quality issues. [8D's]
• Support production/operations teams in establishing and improving quality processes.
• Complaints procedures.

• Oversee Environmental Management System [Policy & ESOS in conjunction with Crown external consultants]
• Ensure compliance with environmental regulations (waste management, emissions, hazardous materials) in conjunction with European Facility Manager and Crown external consultants for UK sites.
• Oversee environmental risk assessments and ensure monitoring/reporting of environmental performance for UK legislation.

• Maintain and improve the H&S Management System using ISO 9001 as a guide
• Develop safety policies, procedures, and safe work practices.
• Conduct risk assessments, safety inspections, incident and accident investigations.
• Lead near-miss reporting, root-cause analysis, and corrective actions.
• Ensure compliance with all H&S legislation and regulations.
• Arrange training on hazard recognition, emergency response, and safe working practices [in conjunction with UK Training Manager and 3rd parties]

• Promote continuous improvement, safety awareness, and quality ownership.
• Mentor and support employees across departments on Q/EHS requirements.
• Collaborate with Operations, Engineering, HR, and Senior Management and Crown legal.
• Prepare regular reports on Q/EHS performance for leadership review.(sub committee)

• IOSH qualified as a minimum
• Knowledge Q/EHS management roles
• Adept at managing multiple stakeholder relationships
• Experience with customer facing assessments/investigations
• Experience conducting audits, risk assessments, and incident investigations
• Strong communication, leadership, and organisational skills

• Knowledge of ISO 9001
• NEBOSH General Certificate or work towards
• Internal Quality Auditor or work towards
• Product Knowledge and some technical processes
• Knowledge of the MHE industry

• Analytical and problem-solving abilities
• Attention to detail and strong documentation skills
• Collaborative & diplomatic approach to working
• Influential leadership and ability to engage employees at all levels
• Proactive mindset with a focus on continuous improvement
• Role modelling best practice

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown's business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving."

Core Hours of Work:
Monday to Friday - 8 hours per day. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we our offer our employees various…