Store Supervisor

Introduction

We're looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands‑on role where you'll support the Store Manager and Assistant Manager in day-to‑day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. If you're passionate about retail, thrive in a fast‑paced environment, and want to make a real impact, we'd love to hear from you.

As Store Supervisor, you'll play a key role in driving store performance, maintaining high standards, and supporting team development. You'll lead by example, create a positive and solution‑focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.

• Supporting the Store Manager in delivering annual sales budgets and business plans
• Driving sales through effective merchandising and stock control
• Leading daily team organisation, rotas, and task delegation
• Coaching and motivating colleagues to achieve targets and deliver excellent service
• Handling customer queries and complaints professionally
• Ensuring compliance with health & safety policies and company procedures
• Acting as Duty Manager and keyholder when required

• Proven experience in a supervisory role within a retail or customer‑facing environment
• Strong understanding of retail operations, including stock control and customer service
• Skilled in problem‑solving and prioritising under pressure
• Excellent communication and interpersonal skills to lead and engage colleagues
• Flexible and adaptable, with a commitment to continuous improvement and team success
• A natural leader with a customer‑first mindset and a passion for delivering outstanding service

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro‑rated for part‑time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance Employee Assistance Programme with Retail Trust