Customer Service Advisor

We're looking for a Contract Support Advisor to join our PFI Contract Administration team based in Basingstoke.

Location: Basingstoke

Hours: 37.5 hours per week (Mon-Fri, shifts between 8am-6pm)

We are unable to offer certificates of sponsorship to any candidates in this role.

Join our friendly and collaborative PFI Contract Administration Team as a Contract Support Advisor where you'll provide crucial coordination between our operational teams and clients. This rewarding role allows you to develop strong relationships while ensuring our services run smoothly and efficiently.

• Communicating with clients and colleagues to manage service requests through our CAFAM system
• Raising, allocating and completing work orders for reactive maintenance and scheduled tasks
• Coordinating with engineers and subcontractors to ensure timely job completion
• Preparing essential reports and maintaining accurate records
• Supporting the Contract Manager with administrative tasks and providing cover for other regions when needed

• You have excellent communication skills with a warm, professional telephone manner
• You enjoy building relationships and working collaboratively with different teams
• You're detail-oriented with strong data entry accuracy and organisational skills
• You're confident using Microsoft Office, particularly Excel and Outlook
• You thrive in a nurturing environment where you can develop your career while making a real difference

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case‑by‑case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre‑employment checks.

We look forward to seeing your application to #joinkier.