National Account Manager - Food Services

We are seeking a dynamic and experienced National Account Manager - Food Service to lead our strategic relationships within the food service sector. The successful candidate will be responsible for managing key accounts, driving sales growth, and developing long-term partnerships across the national landscape. This role offers an exciting opportunity to utilise your expertise in B2B sales, analysis, and to contribute to our organisation’s expansion and success.

This is a National Role so extensive travel will be required across the country. You will regularly have to travel to Basingstoke in Hampshire which is our head office. Many clients may be located in Berkshire and London but locations vary and you will be expected to travel when needed to different locations across the UK.

• Company pension
• Private medical insurance and a well being package

The role of the National Account Manager (NAM) is to support delivery of the Food service channel targets for drinks, machines & NSV through new business extensions, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to be customer centric, build stakeholder networks to develop strong customer relationships and to ensure a Best In Class Customer Experience.

Strong commercial acumen will be required to work with customers to develop long term commercial partnerships which deliver value to customers and Lavazza.

The NAM will display role model sales, negotiation and customer service skills at the highest level and play a key role in developing and delivering the national account caterer strategy and marketing plan. Showcasing and demonstrating the Lavazza values (Authenticity, Passion for Excellence, Responsibility & Inventiveness) with internal stakeholders and customers.

• Work with contract caterers and their clients to create partnerships that drive long-term mutual relationships. Building partnerships which deliver LPRO commercial objectives while adding value for customers.
• Deliver excellent customer service, professionally resolving any customer issues and working towards a Best In Class Experience for the customer.

• Have clear understanding of accounts at risk.
• Actively manage risks by developing an account retention plan.
• Timely approach to repeat business deals.
• Collaborate and share best practice account management processes and customer experiences with the team.

• Delivery of machine & NSV extension targets.
• Strong relationship building skills to build expansive networks/contact strategy to maximise opportunities within account portfolio.
• Collaborate with Food service & National team to provide additional opportunities with key caterers’ providers.
• Strategic insight to build on new market opportunities that expand the reach of LPRO propositions

• Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts
• Work with trade marketing to create ways of driving customer revenue/engagement.
• Strong commercial and financial skills & acumen.
• Demonstrate effective, strategic account management skills that maximise extension opportunities and improve financial shape.
• Hold regular reviews with strategic clients/customers to review account data to determine:

• Account performance v target.
• Success of agreed project plan.

• Proven National Account with Contract Caterer experience or at a senior level with ability to build rapport and effective relationships at all levels with external and internal customers.
  ESSENTIAL MUST BE FOOD SERVICE RELATED
• Customer focused, with a command of the use of diplomacy and tact.
• Ability to work alone as well as in a team to achieve common and personal goals and targets. A proven ability to make good decisions to drive account growth and profitability.
• Can demonstrate an ability to be able to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals…