Enterprise Account Manager

Aboutthe Company

Once For All  is a high‑growth, cloud‑based SaaS business serving over 60,000 customers across the UK. Our technology enables organisations to manage supply chain governance, compliance, procurement, and risk with ease. We operate across both public and private sectors including construction, infrastructure, transport, manufacturing, facilities management and more. Our Marketplace and Tender Management solutions connect buyers and suppliers, enabling efficient tendering, sourcing, compliance management, and work opportunity distribution.

The Enterprise Account Manager plays a senior role in protecting, growing, and strategically developing Once For All’s highest‑value Marketplace and Tender Management customers. Responsible for a portfolio of enterprise, key, and strategic accounts, the EAM is accountable for long‑term retention, executive engagement, adoption growth, commercial expansion, and ensuring customers realise measurable value from the platform.

Salary offered: £60K.

OTE allowance: 30%

• Enterprise Account Ownership & Handover:
  The EAM will assume ownership of enterprise and strategic customers once onboarding is complete and the account is ready for long-term commercial management. This includes accounts that require senior stakeholder engagement, multi-team adoption planning, structured growth activity, or additional governance due to their commercial value or strategic importance.
• Strategic Retention & Senior Relationship Management:
  Own the long-term commercial relationship with assigned enterprise, key, and strategic customers. Build trusted relationships with senior stakeholders across procurement, commercial, estimating, pre-construction, operations, and leadership teams. Develop structured account plans that define stakeholder maps, adoption priorities, growth opportunities, risk areas, and engagement cadence. Identify early risk indicators, lead recovery actions, and work cross-functionally to protect renewal outcomes and customer value.
• Enterprise Adoption, Expansion & Account Growth:
  Grow Tender Management and Marketplace adoption across additional estimating teams, offices, regions, business units, and divisions within enterprise customer organisations. Identify commercial growth opportunities linked to increased usage, expanded workflows, broader user adoption, and deeper operational integration. Create customer-specific expansion plans that align platform capability with customer priorities, framework activity, procurement objectives, and tendering processes. Partner with internal stakeholders to ensure adoption strategies are prioritised, measurable, and commercially aligned.
• Executive-Level Value Demonstrations & Strategic Enablement:
  Delivers senior value-led demonstrations tailored to executive sponsors, senior commercial leaders, pre-construction leaders, and operational stakeholders. Position Tender Management and Marketplace as strategic solutions that improve tender visibility, workflow consistency, supplier engagement, compliance confidence, and commercial efficiency. Use demonstrations, workshops, and account reviews to support expansion into additional teams, divisions, or strategic projects.
• Opportunities Board Growth & Strategic Usage Development:
  Champion the Opportunities Board as a strategic channel for increasing supplier visibility, improving tender reach, and strengthening customer engagement with Marketplace. Drive consistent publishing activity across enterprise customers by influencing pre-construction leaders, estimating managers, and regional teams. Use usage patterns to identify areas of under-adoption, strong performance, and potential account growth.

Minimum of 4 years’ experience in SaaS account management, enterprise account management, customer success, or strategic commercial relationship management.

• Proven ability to manage high-value, complex, or multi-stakeholder customer accounts.
• Strong commercial judgement, with the ability to identify retention risks, expansion opportunities, and value drivers across a customer portfolio.
• Confidence engaging senior stakeholders and…