Enterprise Account Manager

Responsibilities

• Assume ownership of enterprise and strategic customers once onboarding is complete.
• Own the long-term commercial relationship with assigned enterprise, key, and strategic customers.
• Build trusted relationships with senior stakeholders across various departments.
• Develop structured account plans defining stakeholder maps, adoption priorities, growth opportunities, and engagement cadence.
• Identify early risk indicators and lead recovery actions.
• Grow Tender Management and Marketplace adoption across additional teams and divisions.
• Create customer-specific expansion plans that align platform capability with customer priorities.
• Deliver senior, value-led demonstrations tailored to executive sponsors and operational stakeholders.
• Drive consistent publishing activity across enterprise customers by influencing relevant teams.
• Use usage patterns to identify areas of under-adoption and account growth.

• Minimum of 4 years’ experience in SaaS account management, enterprise account management, customer success, or strategic commercial relationship management.
• Proven ability to manage high-value, complex, or multi-stakeholder customer accounts.
• Strong commercial judgement, with the ability to identify retention risks, expansion opportunities, and value drivers across a customer portfolio.
• Confidence engaging senior stakeholders and leading consultative conversations with commercial, procurement, estimating, and operational leaders.
• Strong ability to deliver value-led platform demonstrations, strategic workshops, and business review sessions.
• Analytical mindset with the ability to interpret usage data, commercial performance, and adoption trends into clear account actions.
• Highly organised and disciplined in portfolio management, account planning, governance cadence, and CRM hygiene.
• Experience with CRM systems, with Salesforce preferred.
• Able to prioritise effectively, work with ambiguity, and perform with accuracy in a fast-paced commercial environment.
• Credible, dependable, and confident acting as a senior representative for Once For All with both customers and internal stakeholders.
• A natural team player who can provide guidance, share best practice, and support consistent standards across the wider Marketplace team.