Senior Enterprise Account Manager

Senior Enterprise Account Manager (B2B Tech SaaS)

Location: Basingstoke, Hampshire (Hybrid – three days per week in the office)

Configured Recruitment is delighted to be partnering with a prominent B2B technology SaaS company to appoint a Senior Enterprise Account Manager. This is a high-impact opportunity for an accomplished enterprise account leader who thrives on building strategic customer relationships while helping shape and develop a growing enterprise accounts function.

Reporting directly to the senior leadership team, this is a genuine player/manager role. You will personally lead the organisation's most strategic enterprise customers while mentoring and supporting a developing Enterprise Account Management team. As the business continues its ambitious growth trajectory, this position is expected to evolve into Head of Enterprise Account Management
, providing a clear pathway into senior leadership.

You will own the company's most commercially significant enterprise relationships, acting as a trusted adviser to executive stakeholders while helping define best practice, improving customer engagement strategies and building a scalable Enterprise Account Management function.

You'll play a pivotal role in shaping how enterprise customers are managed, retained and grown while influencing commercial strategy and ensuring the business continues to deliver exceptional customer outcomes.

• Own a portfolio of the company's largest and most strategic enterprise customers, acting as the senior commercial relationship owner.
• Build executive-level relationships with stakeholders across procurement, commercial, operations, finance and C‑suite leadership.
• Develop strategic account plans aligned to customer objectives and long‑term commercial growth.
• Lead executive business reviews, governance meetings and commercial discussions with senior decision‑makers.

• Drive adoption of Tender Management and Marketplace solutions across multiple business units, regions and international teams.
• Identify opportunities to expand existing customer relationships through increased platform adoption, cross‑selling and strategic commercial initiatives.
• Protect renewals through proactive engagement, measurable value delivery and effective risk management.
• Lead recovery plans for at‑risk customers and influence senior stakeholders to secure long‑term partnerships.

• Lead by example, remaining hands‑on with key enterprise accounts while mentoring and supporting Enterprise Account Managers as the team grows.
• Establish best practice, account management frameworks and scalable customer engagement processes.
• Coach colleagues on strategic account planning, executive stakeholder management and commercial negotiations.
• Work closely with Sales, Customer Success, Product and Leadership teams to deliver an exceptional customer experience.
• Support recruitment, onboarding and capability development as the Enterprise Account Management function expands.

• Provide customer insight and market intelligence to influence product development and commercial strategy.
• Develop forecasting, account planning and customer success reporting for senior leadership.
• Help define the long‑term vision for Enterprise Account Management, laying the foundations for future team growth.

We're looking for an experienced enterprise account manager who combines outstanding commercial ability with the leadership potential to build and develop a high‑performing function.

You will bring:

• Significant experience managing complex enterprise or strategic accounts within a B2B SaaS or technology environment. Ideally Con Tech or Built Environment Sector experience though not essential.
• A proven track record of retaining and growing high‑value enterprise customers.
• Experience engaging and influencing executive and C‑suite stakeholders.
• Strong commercial acumen with the ability to identify growth opportunities and negotiate complex agreements.
• Previous experience mentoring, coaching or leading account management professionals, either formally or informally.
• The ambition and capability to progress into a Head of Enterprise Account Management role as the business continues to scale.
• Excellent communication, presentation and stakeholder management skills.
• A strategic mindset combined with a hands‑on approach and a passion for delivering exceptional customer outcomes.

• Salary of £60,000 - £70,000 + Attractive Commission Scheme + Benefits
• The opportunity to shape and lead a growing Enterprise Account Management function.
• Direct exposure to senior leadership with genuine influence over commercial strategy.
• A clearly defined progression path into Head of Enterprise Account Management as the business continues to expand.