Account Manager

Account Manager - Northamptonshire/Milton Keynes Excellent Salary Package and Car Allowance Our Client is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution.

Role Description The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. The role is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.

Main areas of responsibility Managing a customer portfolio for mid-tier customers;
Acting as the primary point of contact for customers;
Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
Answer customers queries and identify new business opportunities amongst existing customers;
Retention of customers and nurture those key relationships over time;
Meetings with customers as necessary;
Presentations to key customer contacts regarding products and services;
Providing accurate status reports of existing accounts and new business opportunities;
Generation of new business sales from existing customer accounts through upselling and cross-selling;
Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management;
Collaborate with Sales team to support onboarding of new mid-tier customers;
Ensuring that the customers within your remit adhere to payment terms;
Experience 3 years consultative selling experience working at Board level;
Proven work experience as an Account Manager, Sales Manager or relevant role Account management experience with ability to demonstrate skills;
Commitment to excel;
Proven track record in sales / logistics environment;
Excellent presentation and negotiation skills;
Good organisational and time management skills;
Tireless relationship builder;
Problem solving and critical thinking skills;
Customer Focused Solutions Experience;
Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
Build and maintain strong, long-lasting customer relationships;
Ability to negotiate contracts and close agreements to maximize profits;
Develop trusted advisor relationships with GFS customers;
Prepare reports on account status;
Assist with challenging client requests or issue escalations as needed;
Strong verbal and written communication skills Understanding of consumer behaviours and industry trends;
Value based selling skills;
Extensive, accurate product knowledge;
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
Apply Vicky