Sales Support Coordinator

Sales Support Coordinator Basingstoke- (Outskirts) £28/£30,000 (DOE)

We are supporting a friendly, family-run business where the client experience, teamwork and strong relationships are at the heart of everything they do.

As a close-knit team, they pride themselves on providing a personal, professional service to their customers and creating a supportive working environment where everyone's contribution matters.

If you're looking for a position where you'll be valued, trusted and become part of a genuine team, we'd love to hear from you.

The Opportunity

We are seeking an organised and customer-focused Sales Support Coordinator to provide administrative, operational and relationship support to both our customers and wider team.

This role combines sales administration, sales and account support, customer service and client aftercare. You will play a key part in ensuring a smooth customer experience, supporting existing relationships and helping identify opportunities to introduce additional products and services where appropriate.

This is not a hard sales role. Instead, we're looking for someone who enjoys building rapport with customers, providing outstanding support and delivering a first-class experience at every stage of the customer journey.

Key Responsibilities

Providing administrative support to the sales and marketing functions.
Acting as a key point of contact for customers, handling enquiries and maintaining strong relationships.
Processing quotations, orders and customer documentation accurately and efficiently.
Maintaining customer records and updating systems.
Following up with customers to ensure satisfaction and provide ongoing support.
Building long-term relationships through exceptional customer service and account aftercare.
Identifying opportunities to introduce additional products and services that could benefit existing customers.
Coordinating customer reviews, follow-up calls and account activity.
Working closely with colleagues to ensure a seamless customer experience.
Producing reports, supporting marketing activity and assisting with general business administration.

About You

We're looking for someone who enjoys working with people, takes pride in delivering excellent service and thrives in a varied role.

You'll ideally have experience within:

Sales and client support
Account Management Support
Customer Service
Client Relationship Management
Sales Administration
Office Administration
Business Support You'll also bring:

Excellent communication and interpersonal skills.
Strong organisational and administrative abilities.
A positive, friendly and professional approach.
Great attention to detail.
Confidence using Microsoft Office and CRM systems.
The ability to multitask and prioritise workloads.
A proactive attitude and willingness to help wherever needed.
A genuine commitment to delivering exceptional customer experiences.

As a small family-run business, everyone supports each other and no task is considered beneath anyone.

Whilst your primary focus will be supporting customers and sales activity, we're looking for someone who embraces being part of a team and is happy to get involved in the day-to-day running of the business.

This may include:

Welcoming customers face to face
Preparing refreshments for customers and colleagues.
Keeping showroom displays tidy, presentable and inviting.
Assisting with general office administration.
Supporting colleagues during busy periods.
Helping maintain a professional, friendly and welcoming environment.
Undertaking a variety of tasks that contribute to the smooth running of the business.

We value team players who understand that everyone mucks in to support each other and our customers.

What Success Looks Like

Success in this role is measured through:
Exceptional…