Service Delivery Executive - Retail

Become a Service Delivery Executive at TD SYNNEX! We’re looking for a detail-oriented, customer-focused Service Delivery Executive to deliver exceptional service and support to our customers and internal stakeholders. You'll play a vital role in ensuring smooth order processing, maintaining accurate information, coordinating across teams, and providing timely customer communications. By driving service excellence and operational efficiency, you'll help us achieve key performance targets while building strong, long-term customer relationships.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Here’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter. Hybrid working. Private healthcare, matched pension, enhanced parental & family leave. “Moments that matter” paid time off (yes, even for your pet’s birthday). Four Business Resource Groups supporting inclusion and belonging.

Clear progression paths and benchmarked salaries. Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment. A culture that values every voice and celebrates diverse perspectives. These values drive everything we do, they’re not just posters on the wall:
Own it Grow and Win Dare to Go Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

Confirm and process purchase orders accurately and within agreed SLAs, ensuring all requirements and pricing are correct. Work closely with our logistics centre to secure delivery slots and ensure customer needs are met in full. Monitor daily deliveries, confirm successful completion, and take immediate corrective action where needed. Collaborate with product marketing and vendors to gather product specifications and upload accurate information into customer portals within defined SLAs.

Support Account Directors in managing and strengthening customer relationships. Partner with Merchandise Planners to support their day‑to‑day activities. Complete essential reporting, profiling, and CRM administration accurately and on time. Manage all incoming customer communication - phone, email, and system messages, with professionalism and clarity. Escalate issues promptly to ensure swift resolution.

We’re not looking for perfection, we’re looking for passion, purpose, and a commitment to delivering outstanding service. Strong planning, organisation, and attention to detail. Excellent communication skills across phone, email, and face‑to‑face interactions. A proactive mindset with professionalism and customer focus. Experience with CRM systems and SAP (advantageous). Intermediate to advanced Excel skills (desirable). Working knowledge of Microsoft Word and Outlook.

Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.