Service Delivery Executive - Retail

We're looking for a detail-oriented, customer-focused Service Delivery Executive to deliver exceptional service and support to our customers and internal stakeholders. You'll play a vital role in ensuring smooth order processing, maintaining accurate information, coordinating across teams, and providing timely customer communications. By driving service excellence and operational efficiency, you'll help us achieve key performance targets while building strong, long-term customer relationships.

We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.,

• Confirm and process purchase orders accurately and within agreed SLAs, ensuring all requirements and pricing are correct.
• Work closely with our logistics centre to secure delivery slots and ensure customer needs are met in full.
• Monitor daily deliveries, confirm successful completion, and take immediate corrective action where needed.
• Collaborate with product marketing and vendors to gather product specifications and upload accurate information into customer portals within defined SLAs.
• Support Account Directors in managing and strengthening customer relationships.
• Partner with Merchandise Planners to support their day-to-day activities.
• Complete essential reporting, profiling, and CRM administration accurately and on time.
• Manage all incoming customer communication – phone, email, and system messages, with professionalism and clarity.
• Escalate issues promptly to ensure swift resolution. We're not looking for perfection, we're looking for passion, purpose, and a commitment to delivering outstanding service.
• Strong planning, organisation, and attention to detail.
• Excellent communication skills across phone, email, and face-to-face interactions.
• A proactive mindset with professionalism and customer focus.
• Experience with CRM systems and SAP (advantageous).
• Intermediate to advanced Excel skills (desirable).
• Working knowledge of Microsoft Word and Outlook.

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Don't meet every single requirement? At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

• Elective Benefits:
  Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career:
  Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well-Being:
  Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion:
  It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization:
  Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community:
  Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more…