Trainee Claims Assessor

Job Posting End Date

June 07

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Position:
Trainee Claims Assessor

Location:

Basingstoke or Dorking (with hybrid working)

Our assessment centres for successful candidates are scheduled for late June. Start dates will be from 31 August (to be confirmed).

Assessing Claims:
Learn to manage and assess claims using medical and policy knowledge.

Customer Communication:
Deliver clear, empathetic updates to customers throughout the claims process.

Team

Collaboration:

Work closely with colleagues across the Claims department while also managing your own caseload.

Service Excellence:
Build strong relationships with clients and stakeholders, always putting the customer first.

• Curious and analytical, able to investigate, spot patterns, and think critically.
• Strong communicator confident in written and verbal communication, with a customer‑focused mindset.
• Organised and resilient, comfortable managing varied workloads in a fast‑paced environment.
• Empathetic and professional, able to handle sensitive situations with care and discretion.
• Experience in customer service, case work or financial services; similar qualifications in law, psychology, nursing or a related field are also valued.
• Strong communication skills, keen eye for detail, natural ability to solve problems and learn new information.

• Full training
• Generous bonus
• Pension scheme
• Life, medical and income insurance
• Access to remote GP, nutrition coaching, personal training
• Unlimited mental health support and medical second opinion
• 27 days holiday with the option to buy/sell up to 5 days (plus bank holidays)
• Salary sacrifice electric car scheme with free on‑site electric chargers

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

We are proud to be a Disability Confident Employer. We actively encourage applications from those with disabilities and those with long‑term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Unum Group is committed to providing reasonable accommodations for all applicants with a disability.