Trainee Claims Assessor

Who are we? We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

Job Title: Trainee Claims Assessor

Location: Basingstoke or Dorking (hybrid working)

• Assessing claims: learn to manage and assess claims using medical and policy knowledge.
• Customer communication: deliver clear, empathetic updates to customers throughout the claims process.
• Team collaboration: work closely with colleagues across the Claims department while managing your own caseload.
• Service excellence: build strong relationships with clients and stakeholders, always putting the customer first.

• Curious and analytical: investigate, spot patterns, and think critically.
• Strong communicator: confident in both written and verbal communication, with a customer‑focused mindset.
• Organised and resilient: comfortable managing varied workloads in a fast‑paced environment.
• Empathetic and professional: handle sensitive situations with care and discretion.
• Background in customer service, case work or financial services helpful; related qualifications such as law, psychology, nursing also proven successful.

• Full training
• Generous bonus
• Pension scheme
• Life, medical and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical second opinion
• 27 days holiday with option to buy and sell up to 5 days (plus bank holidays)
• Salary sacrifice electric car scheme with free on‑site electric chargers

Our commitment to creating an inclusive workplace means we actively encourage applications from those with disabilities and long‑term health conditions. If you need assistance or reasonable accommodation during the application or recruiting process, please send a request to

We are proud to be a Disability Confident Employer.