Rail Replacement Coordinator

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Salary
: £14.89 per hour

Location
:
Basingstoke

Hours
: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.

As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself. You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.

You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shift times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.

Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

• Experience of working in the transport industry is desirable but not essential.
• Committed to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

PLEASE NOTE
:
This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.

• Health and wellbeing support including Simply Health & Smart Health offerings such as cash back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice.
• 24‑hour, 365‑day mental health support through an Employee Assistance Programme.
• Discounts on high street brands and supermarkets alike.
• Discounted train travel for you and your family after 6 months of service, and a free bus pass.
• Cycle to work scheme.
• 25 days’ holiday plus bank holidays.
• Pension scheme with the chance to buy discounted First Group shares.
• Enhanced maternity and paternity pay.
• Flexible working.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.