Customer Accounts Advisor

Customer Accounts Advisor

The Aaron's Company, Inc. invites qualified candidates to join as a Customer Accounts Advisor. This role is part-time with an hourly rate of $12.25 to $13.00, and is eligible for incentive pay based on performance.

Customer Accounts Advisors act as coaches to customers, driving payment collections and lease agreement renewals by explaining lease benefits and ensuring customers are 100% satisfied with the product. They build relationships over the phone and face‑to‑face to bring customers one step closer to ownership.

Successful advisors connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations. Strong multi‑tasking, organizational, negotiation and persuasion skills are necessary.

• Maintain and update customer account information in the store computer system and document all customer payment appointments.
• Contact customers who have not renewed their lease agreement(s) through home visits and phone calls.
• Sell customers the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all personally returned items.
• Complete and maintain weekly vehicle maintenance sheet and daily route sheets.
• Load, secure and protect product in company vehicle; operate vehicle safely.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• At least 21 years old (US) or 18 (Canada) with a valid state driver’s license and satisfactory MVR, complying with the company’s Driver Qualification Policy.
• Meet DOT requirements to obtain certification in required states (US).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs without help and up to 300 lbs with assistance of a dolly.
• Preferred: two years of retail/customer service experience.
• Preferred: high school diploma or equivalent.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.
• Competitive performance incentives and advancement opportunities.

Benefits vary based on full‑time and part‑time employment status.

Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package.

Equal Opportunity Employer

Aaron’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact