Emergency Telecommunications Operator

Bastrop County Emergency Communications Department is continually accepting applications for full-time 9-1-1/Radio Dispatch Emergency Telecommunicator
.

• This position answers incoming emergency and non-emergency telephone calls using a computer-based 9-1-1 system,complex mapping equipment, Teletype Device for the deaf (TDD/TTY) and computer-based multi-line non-emergency phones.
• Emergency Telecommunicators assess the need for Police,Fire and EMS.
• Gathers critical information and enters call information in Computer-Aided Dispatch (CAD) system.
• Uses established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene.
• Prioritizes and uses a complex, computer-based Public Safety Regional Radio system with multiple channels to deliver and manage calls for service to Law Enforcement Officers , Firefighters or First Responders.
• Continuously monitors and responds toradio traffic for multiple agencies.

Starting Rate of Pay: $26.87/hr

• Must be a U.S. citizen and 18 years or older.
• Possess a high school diploma or equivalent and a current driver’s license with no suspensions.
• No felony or Class Aconviction, no Class B in the last 10 years’ Experience is not required but preferred.
• Must pass a Position specific testing and skills test.
• Extensive background investigation will be performed as required by Texas Commission on Law Enforcement (TC OLE).

• Job Title: 9-1-1 Emergency Telecommunicator
• Department: Emergency Communications
• Rate: $26.87
• FLSA Status: Non-Exempt

Under the direct supervision of the Communications Shift Supervisor, this position answers incoming telephone calls from citizens via E9-1-1, teletype device for thedeaf, and multiple line administrative phones. Assesses the need for police, fire and EMS.Gathers critical information and enters call information in Computer-Aided Dispatch (CAD) system, and extensive mapping systems. Uses established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene.

Prioritizes and dispatches calls to officers, firefighters or first responders via a complex public safety radio system with multiple channels. Monitors and responds to radio traffic for multiple agencies.

Enters and retrieves information from the Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) computer systems. Makes inquiries into Motor Vehicle Division and Driver License computers. Maintains wrecker files, impound and repossession logs. Issues incident numbers to field officers and investigators. Maintains equipment, workarea and supply items.

Receives supervision from the Communications Shift Supervisor, with further direction and guidance from the Communication Director.

Exercises no supervision.

Performs other job related duties as directed by supervisor(s).
Regular attendance is considered an Essential Function of this job.

NOTE: The essential functions describe the general nature and level of work being performed by employees holding this position. This is not intended to be a comprehensive listing of all duties and responsibilities required, nor is all duties listed necessarily performed by any one employee so classified.

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. Training will be provided.

• Applicable…