Business Operations Analyst; Starlink

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

One of the most ambitious missions that Space

X has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization.

Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting Space

X’s leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers.

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capex)
• Identify initiatives for improvement of Space
  
  X’s business outlook, including developing, tracking, and executing business initiatives with Space
  
  X’s leadership
• Define and develop program-level metrics and associated dashboards that quantify the health of our global operation / customer experience and influence change
• Engage Space
  
  X leadership with quantitative and qualitative updates on performance and opportunities

• Convert hardware into active, happy, paying customers through S&OP ownership of hardware product(s)
• Facilitate modeling and decision-making for product development trades and product ramp/sunset plans, working with growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Guide planning and resource management (e.g., activations, sales, production, supply, inventory, etc.) for specific verticals within Starlink, including development of growth forecasts
• Enable and accelerate go to market execution for products post licensing and certification

• Lead new customer retention initiatives, product and feature rollouts, and larger cross-functional strategic initiatives (e.g., global installer network)
• Develop predictive modeling and analyses that identify issues and opportunities impacting customer retention and behavior, lead scoping, and manage implementation of changes (e.g., outreach campaigns and automation)
• Collaborate effectively across many departments, including network engineering, finance, legal, production, supply chain, customer ops, and reliability to ensure data integrity and accurate reporting of cancellations and suspensions
• Document and train internal users and leaders on customer retention dashboard and tool usage, assist in troubleshooting

• Perform rigorous analyses on large, complex data sets and provide strategic insights, hypotheses, and conclusions based upon findings to leaders at all levels
• Work with business and engineering teams to drive the development of Starlink's data, reporting, and analytics platforms
• Build, maintain, and improve data models, forecast models, dashboards, and data pipelines
• Create clean, reliable, and scalable single-source-of-truth data sets by partnering with data quality and application engineering teams to address data issues in upstream systems and document data lineage, business logic, and KPI definitions
• Partner with business analysts to help automate manual workflows and train them in tools and skills to become self-sufficient as needed