Customer Care

Minimum education D3/S1
, preferably in Hospital Management, Communication, Public Relations, Marketing, or related fields
.

Previous experience in Customer Service, Customer Care, Front Office, or Patient Relations
, preferably in a hospital or healthcare setting.

Excellent verbal and written communication skills
.

Friendly, professional, and service-oriented personality.

Able to handle patient inquiries, feedback, and complaints professionally and effectively.

Strong problem-solving and interpersonal skills
.

Able to communicate and coordinate effectively with patients, families, doctors, nurses, and other hospital departments
.

Good understanding of customer service standards and patient service procedures
.

Proficient in Microsoft Office and Google Workspace
.

Able to work under pressure, manage multiple tasks, and maintain a positive attitude.

Willing to work according to hospital operational schedules, including shifts if required
.

Well-groomed, responsible, disciplined, and committed to providing excellent patient experience
.

Willing to be based in Batam, Riau Islands
.

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?

Becoming Communities Hospital of Choice with Competitive Advantages Nationally and Internationally.

Becoming Communities Hospital of Choice with Competitive Advantages Nationally and Internationally.