Customer Service - Air Freight
Listed on 2026-09-20
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Customer Service/HelpDesk
Airport Operations & Services -
Transportation
Airport Operations & Services
Handle customer inquiries and provide shipment updates. Coordinate air freight shipments with customers, airlines, agents, and internal teams. Monitor shipment status from booking until delivery. Handle customer complaints and resolve operational issues. Prepare and check shipment documents. Ensure timely and accurate communication with customers. Maintain good relationships with customers and support customer satisfaction.
Key responsibilitiesHandle customer inquiries and provide shipment updates
Coordinate air freight shipments with customers, airlines, agents, and internal teams
Monitor shipment status from booking until delivery
Handle customer complaints and resolve operational issues
Prepare and check shipment documents
Ensure timely and accurate communication with customers
Maintain good relationships with customers and support customer satisfaction
About youMinimum D3/S1, preferably Logistics, Transportation, or related field
2 years of experience in Customer Service, Air Freight, Freight Forwarding, or Logistics
Good understanding of air freight processes and documentation
Good English communication skills, written and verbal
Good communication, coordination, and problem-solving skills
Detail-oriented, responsive, and customer-focused
Able to work under pressure and handle multiple tasks
Proficient in Microsoft Office
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