Automation & Electrical Field Technician

About the Role Our client, a leading innovator in industrial automation, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Jakarta, Jakarta, . You will be instrumental in providing expert-level technical support, installation, and maintenance for complex machinery and systems.

This role demands a proactive approach, exceptional problem-solving skills, and the ability to work independently while maintaining strong communication channels with both clients and internal technical teams. The ideal candidate will possess a deep understanding of electromechanical systems, diagnostics, and preventative maintenance strategies. As a remote employee, you will be a crucial ambassador for our client s commitment to service excellence, ensuring maximum uptime and client satisfaction through your technical expertise.

Key Responsibilities

• Diagnose, troubleshoot, and repair complex electromechanical systems and related equipment remotely and, when necessary, on-site.
• Provide expert technical support and guidance to clients via phone, email, and video conferencing.
• Develop and implement preventative maintenance schedules to minimize downtime.
• Document all service activities, findings, and resolutions accurately in the client management system.
• Collaborate with engineering and support teams to identify product improvements and resolve recurring issues.
• Train junior technicians and end-users on system operation, maintenance, and troubleshooting procedures.
• Maintain an inventory of spare parts and ensure timely replenishment.
• Stay updated with the latest technological advancements and product updates.

Requirements

• Minimum of 5 years of experience in a field service, technical support, or maintenance role, with a strong emphasis on electromechanical systems.
• Demonstrated ability to diagnose and resolve complex technical issues remotely.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using remote diagnostic tools and software.
• Ability to work independently and manage time effectively in a remote setting.
• A degree or certification in Electrical Engineering, Mechanical Engineering, or a related field is highly desirable.
• Willingness to travel occasionally for on-site interventions.
• A dedicated home office setup with reliable high-speed internet.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Retirement savings plan with company matching.
• Opportunities for professional development and continuous learning.
• Flexible remote work schedule, promoting work-life balance.