Shift Lead Technician

Location

Based in our offices in Batam, Indonesia.

The DC Critical Facilities Shift Technician Lead role will be responsible for operating, maintaining and improving all mission critical infrastructure (MEP) supporting the 24/7 uptime of Data Centre environments. Responsible for real time monitoring, tenant request and feedback, MEP and building issue troubleshooting, manage contractors and vendors to ensure system reliability and safety.

• Operate and maintain mission critical infrastructure MEP systems within specific parameters.
• Monitor building BMS/EMS/SCADA systems and proactively respond, elevate alerts and abnormal conditions.
• Manage abnormal events and conditions following Incident Management, Crisis and Major Incident Management procedures.
• Execute and document all scheduled Preventive Maintenance and corrective maintenance.
• Oversee and witness vendor-led maintenance and testing activities, ensuring scope of compliance, operational safety, and full system recovery post maintenance by using PTW, Change Management.
• Coordinate closely with internal teams and external stakeholders to ensure all construction, fit‑out activities, system design, installation, testing and commissioning adhere to operational standards.
• Ensure adherence to site operating procedures, Standard Operating Procedures (SOP), Method Operating Procedures (MOP), Emergency Operating Procedures (EOP) and comply with Change Management protocols.
• Primary operation contacts customers, customer related activities; plan and coordinate customer‑impacting works in alignment with SLAs and availability commitments.
• Local point of escalation during emergency events and day‑to‑day operations. Involvement on the on‑call incident response roster.
• Attend and witness commissioning and acceptance testing, review and validate engineering drawings, Operation and Maintenance Manuals (OMMs), Sequence of Operations (SOO).
• Lead or support incident response, manage escalations, and contribute to root cause analysis and continuous improvement initiatives.
• Ensure readiness for internal and external audits, maintain comprehensive operational documentation and support regulator, industry or customer driven compliance checks.
• Generate and report shift reports.
• Respond and react to Incident.

• 2 – 3+ years of experience in facilities or operations management
• Fluent and able to communicate in English
• Knowledge of electrical or mechanical trade background or degree
• Ability to develop and review standard Operations Procedure, Method of Procedure, Emergency Operations Procedure, Incident Reports, Root Cause Analysis reports, asset management
• Knowledge of manage MEP, Security, ICT related Change Management
• Experienced in using Computerised Maintenance Management Systems, Customer Portals, BMS/DCIM
• Ability to effectively manage internal and external customers

• Insurances
• Good Life Balance
• Opportunities for professional development