Customer Quality Engineer

Ennovi is an equal opportunity employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

We are seeking a Quality Engineer to join our team in the Industrial Business Segment
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This role will be responsible for managing strategic customer / supplier relationships
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Ennovi’s Industrial segment powers automation, robotics, and energy storage systems enabling OEMs to achieve AI-powered manufacturing for Industry 4.0.

• Direct interface with suppliers/customers on product introduction requirements
• Serve as a communication channel between suppliers/customers on quality concerns & requirements
• Work closely with process owners pertaining to quality matters
• Drive root cause analysis, corrective and preventive actions with process owners for part quality resolution
• Generate 8D reports to suppliers/customers and closely follow up
• Responsible for tracking and driving field returns units with process owners
• Responsible for customer's quality feedback or new/revised requirement
• Accomplish supplier/customer weekly report and quarter business rating report
• Monthly process control plan audit to confirm the manufacturing readiness
• Lead the Customer regular visit / audit preparation

• Degree in Mechanical Engineering or equivalent
• At least 3-5 years of relevant working experience in supplier/customer quality role
• Possess strong analytical and report writing skill
• Knowledge of 8D methodology; statistical tools such as cause and effect analysis, SPC, MSA, FMEA & QC tools and able to use Minitab and six sigma trained will be added advantage
• Able to interpret technical drawings and knowledge in GDT is added advantage
• Possess good interpersonal and communication skills
• IATF audit experience is a good advantage