Area Manager; Retail Operation

This role involves overseeing and coordinating operational activities across multiple stores in a region, with responsibility for achieving sales targets, profit margins, transaction volumes, and basket sizes. The position requires developing strategic and tactical plans to enhance performance, managing staff development through training, monitoring market trends and competitor activities, controlling operational costs and inventory, maintaining customer service standards, and identifying areas for improvement.

Key responsibilities

Oversee and coordinate operational activities across all stores in the region

Control and achieve sales targets, profit, margin, transaction, basket size and UPT across all stores

Develop strategic and tactical plans to improve performance and achieve company targets

Support development of store team skills and capabilities through training and development

Report business performance regularly to senior management

Monitor market trends, competitor activities, and other data to make strategic decisions

Control operational costs and inventory across all stores to ensure profitability

Ensure merchandise inventory is sufficient across all stores and distribute stock according to store needs and capacity

Maintain customer service standards across all stores

Coordinate with other departments to provide support to stores

Qualification

Minimum S1 education, preferably in business administration or management

5 years of experience in retail supermarket with minimum 2-3 years in Area Manager position or equivalent

Strong leadership and ability to influence

Good communication and negotiation skills

Good analytical capability

Orientation towards sales, customer experience, operational excellence, and profitability

Understanding of merchandising basics, stock management, loss prevention, visual merchandising and human resource management

Willing to work and be based in Batam City