Product Support Specialist

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This range is provided by Flinn Scientific, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $82,000.00/yr

• Annual Bonus

Job Purpose:

This role plays a critical role in owning product support workflows and influencing cross‑functional execution across product development, manufacturing, and supply chain. This is a strategic, hands‑on position that requires independent judgment, visibility across departments, and the ability to resolve operational challenges that impact product readiness, quality, and scalability.

Key Responsibilities:

• Own day‑to‑day product support execution for assigned WLK and bulk material initiatives, ensuring work streams move forward with quality, speed, and alignment across stakeholders.
• Adopt an educator mindset. Evaluate product through the lens of classroom usability, clarity of instructions, and student experience.
• Familiarity with K‑12 math curriculum and classroom implementation: prior experience teaching math is a plus.
• Lead sample evaluation and product matching workflows for new and existing items, including coordinating testing, documenting outcomes, and recommending next steps to product management.
• Serve as the primary steward of bill of materials and packing list accuracy, establishing documentation standards and making independent decisions to ensure compliance, usability, and operational readiness across internal systems and partners.
• Lead cross‑functional collaboration with Manufacturing, making judgment‑based decisions to resolve specification discrepancies, close documentation gaps, and ensure execution readiness of all bulk items and instructions.
• Own substitute evaluation and compatibility validation in partnership with Global Supply Chain, including defining testing requirements, verifying use‑case fit, documenting approvals/constraints, and supporting WLK partner implementation.
• Manage documentation and change coordination for product enhancements and continuous improvement efforts such as capturing requirements, updating records, and ensuring changes are communicated and adopted by impacted teams.
• Monitor timelines and dependencies across product development; independently assess risk, determine mitigation strategies, and elevate only when material impact or cross‑functional conflict arises.
• Provide cross‑departmental support as a point of coordination to ensure timely execution, facilitating handoffs, clarifying ownership, and keeping work moving through ambiguity.
• Contribute to broader team priorities by supporting initiatives that improve product quality, operational consistency, and scalability across the White Label Kitting (WLK) program.
• Make independent recommendations that impact operational timelines, product readiness, and partner implementation; serve as a key decision‑maker within the defined scope of product support and continuous improvement.

Qualifications

Required

Education:

• Associate or Bachelor’s degree in a relevant field, or equivalent related experience.

Required Experience:

• 1–3 years of relevant experience in product support, operations, or a manufacturing setting preferred.
• Familiarity with K‑12 math curriculum and classroom implementation; prior experience teaching math is a plus.
• Prior experience in a warehouse, lab, or production environment is a strong plus.
• Advanced Excel skills required;
  Power BI proficiency is a plus.
• Familiarity with Microsoft Office Suite and collaboration tools such as Teams or SharePoint.

• This position is based 60‑100% onsite at our headquarters in Batavia, Illinois, and operates across both office and warehouse‑adjacent environments.
• The primary workspace is a shared office with regular activity, including team collaboration, discussions, and ambient noise from nearby operations and shared equipment.
• The role requires regular computer and phone use and ongoing communication and coordination with internal teams.
• Comfort working in an active, team‑oriented…