Team Member, Customer Service​/HelpDesk

Benefits:

• Free Movie Incentive
• 401(k)
• 401(k) matching

Summary

The Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, solutions and services that will improve their overall movie entertainment experience. An Emagine Team Member may be responsible for understanding one or all the below positions based on experience and business needs.

Essential Duties & Responsibilities

Guest Service

• Greet and welcome guests with a friendly and approachable demeanor.
• Educate guests about promotions, concessions, movies, and loyalty programs.
• Respond to customer inquiries, concerns, and feedback with a positive attitude.
• Enforce Emagine’s Code of Conduct to ensure guests enjoy a relaxing, safe, and enjoyable entertainment experience.

Box Office

• Sell tickets, gift cards, and other promotions to guests and accurately process cash/credit card transactions.
• Promote and sell our loyalty program to every guest to enhance their Emagine experience.

Concessions

• Prepare and serve a variety of concessions, including popcorn, candy, drinks, and other snacks.
• Ensure cleanliness and organization of concession areas and restock as needed.
• Monitor and maintain food and beverage quality by following proper recipes and procedures.
• Prepare and serve a variety of hot food items such as hot dogs, fries, pizza’s, pretzel bites, and more.
• Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures.
• Deliver hot food items to guests in their assigned seating.

Usher

• Assist guests in finding their seats and ensuring a smooth seating process.
• Auditorium monitoring to check for movie sound quality, temperature, picture quality, and cell phone use.
• Exit greeting guests after the movie to enhance the movie going experience.
• Clean and sanitize theaters, restrooms, lobby, and other public spaces to ensure a comfortable and clean experience.
• Restock the Coke freestyle machines and upkeep cleanliness of these areas.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments; develops new approaches to meeting customer needs and sales goals; able to follow instructions and respond to management direction; develops alternative solutions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; completes daily tasks correctly and on time; supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• No education or experience required.
• Previous customer service experience preferred.

Performance Measurements

• Team Member functions are efficiently, accurately, and effectively performed in accordance with policies and procedures.
• Monies are balanced and any discrepancies promptly resolved.
• Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with team members and management.
• Company sales…