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Desktop Systems Management Engineer Batavia, Illinois onsite/Hybrid
Job in
Batavia, Kane County, Illinois, 60510, USA
Listed on 2025-12-01
Listing for:
Golden Five LLC.
Full Time
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
"We will succeed by providing the best service , driven by the most effective operation and smartest technology."
Desktop Systems Management EngineerVacancy :
- 1
Salary :
- Negotiable
Job Type :
- Onsite/Hybrid
Location:
Fermilab, Batavia, Illinois
Reports To:
IT Operations Manager / Endpoint Management Lead
Position Summary:
The Desktop Systems Management Engineer will be responsible for the centralized management, configuration, and deployment of Fermilab’s Windows and macOS end‑user environments. This includes the administration of System Center Configuration Manager (SCCM), Jamf, and other enterprise management tools to ensure consistent configuration, security, and compliance across all devices. Under Fermilab’s direction, this role supports system imaging, application packaging, patch deployment, and reporting.
The engineer ensures all desktop systems meet operational, cybersecurity, and policy standards while maintaining efficiency and a high level of service quality.
• Provide desktop systems management support during Fermilab’s designated business hours.
• Administer and maintain SCCM, Jamf, and related endpoint management platforms for both Windows and macOS devices.
• Create, maintain, and update master images and PC configurations for standardized deployments.
• Develop and manage application packaging and deployment processes for software distribution.
• Ensure all builds and configurations are properly documented and cataloged for traceability and compliance.
• Compile, test, and deploy patches, hotfixes, and configuration policies for all managed devices, ensuring adherence to Fermilab’s cybersecurity guidelines.
• Apply operating system and application updates to maintain compliance and system stability.
• Manage and enforce security and configuration baselines across all endpoints in collaboration with Fermilab’s cybersecurity team.
• Ensure proper scheduling, testing, and deployment of updates following ITIL change management procedures.
• Build and maintain standard application packages using SCCM and Jamf.
• Perform integrated testing of applications on master system images to ensure compatibility and stability before production deployment.
• Provide self‑service software installation options for end users using approved management tools.
• Ensure all application packaging and deployment activities are documented and auditable.
• Monitor endpoints to ensure devices periodically check in with SCCM and Jamf systems.
• Work with end users to troubleshoot and remediate devices not reporting to central management.
• Generate and maintain reports, dashboards, and analytics on:
o Patch and deployment compliance
o System health and connectivity
o Software distribution success rates
o Licensing compliance and usage metrics
• Provide custom reports and dashboards to meet operational and management needs.
• Maintain comprehensive documentation of all system images, configurations, and deployment workflows.
• Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for endpoint management.
• Provide recommendations for system improvements, tool upgrades, or automation opportunities to enhance reliability and efficiency.
• Support continuous service improvement by identifying gaps and suggesting updates to best practices.
Skills and Qualifications
- Microsoft Certification relevant to systems engineering (e.g., Microsoft Certified: Endpoint Administrator Associate or equivalent).
- Minimum 4 years of hands‑on experience with:
o Building and maintaining SCCM and Jamf environments.
o Using SCCM/MDT for Windows OS image creation and deployment.
o Using Jamf Pro for macOS image creation and deployment.
o Software packaging and deployment through SCCM and Jamf.
o Customizing SCCM and Jamf reports and dashboards.
o Utilizing SCCM and Jamf for software license management and compliance tracking.
o Managing system configurations and compliance through SCCM DCM (Desired Configuration Management) or similar modules.
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