Customer Service Associate

Customer Service Associate

Walgreens is looking for a Customer Service Associate to provide an outstanding customer experience, handle cash register transactions, and maintain a clean, organized store.

$15.00/hr - $17.50/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale to customer and recommend trade‑up and/or companion items.
• Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records. Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed.
• Assist with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $15 - $17.5 / Hourly